Privacy Policy
Our First Story Ltd are committed to protecting your privacy when you are using our website ourfirststory.co.uk (the "Site"), interacting with us via social media platforms or purchasing Products from our Site (" Products").
Our First Story are the trading name of Our First Story Ltd.
This Privacy Policy explains the following:
What information we may collect about you, how we use the information we collect about you, whether we will share your details with anyone else, how you can instruct us if you prefer to limit the use of that information, the procedures that we have in place to safeguard your privacy; and the use of cookies on the Site and how you can reject those cookies.
INFORMATION ABOUT US
Our First Story Ltd (" we", " our", " us") is the data controller which means we are responsible for protecting your personal information.
We're a company registered in England and Wales with company number 10873735. Our registered office is 2 Keswick Drive, Maidstone Kent ME16 0DQ.
We will only use information about you in accordance with this Privacy Policy (as amended from time to time) or as otherwise permitted by law. By using our Site or interacting with us via social media platforms, or by submitting information to us, you signify your consent to the collection, use and sharing of your personal information in accordance with this Privacy Policy.
If you have any requests or questions about how we use your personal information please Contact us - info@ourfirststory.co.uk
If you do not agree with this Privacy Policy, you must not use this Site or interact with us via social media platforms, or submit any information to us.
WHAT INFORMATION DO WE COLLECT?
When purchasing from our site - you will be asked to provide us with your name, billing address and delivery address details, your email address and your phone number. We will also require your credit/debit card details when you are placing an order.
Our online store is hosted on Squarespace inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace's data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Squarespace's & Stripes Terms of Service or Privacy Statement.
We may collect information about you such as your name, address and contact details where you enter a competition, prize-draw or promotion that we are operating as well as completing our online Contact Us Form.
We may also obtain information about your usage of our Site to help us develop and improve it further.
PROTECTING YOUR INFORMATION
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our Site.
If you would like to know what information we hold about you or for us to remove any information we have - please Contact us - info@ourfirststory.co.uk
WHO MIGHT WE DISCLOSE YOUR INFORMATION TO?
We may disclose your information to members of our group, our employees, our subsidiaries, affiliated companies and any successors in title to our business, for the purposes listed above.
We will not disclose your information to any third party outside of the group except under the following limited circumstances:
We may disclose your personal information to carefully selected service providers and agents who operate elements of our Site and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution and business partners who provide delivery fulfilment services.
We may also use aggregate information and statistics for the purposes of monitoring Site usage in order to help us develop the Site and our services. These statistics will not include information that can be used to identify any individual.
We most definitely do not sell or rent the information you provide to us to third parties and we do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Our First Story Ltd.
We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider - Stripe.
If you believe you may have entered incorrect details you can contact us - info@ourfirststory.co.uk to pause the order and update your details.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.
HOW DO WE USE YOUR INFORMATION?
We use your information for the following purposes:
To serve website content to you.
To handle orders, deliver products, process payments and refunds and provide statements.
To communicate with you about your orders.
To update our records and generally maintain your account with us.
If you contact us, we may keep a record of that correspondence and your contact details.
For our statistical or survey purposes to improve our Site and blog and our services to you.
To prevent or detect fraud or abuses of our Site and enable third parties to carry out technical, logistical or other functions on our behalf.
To contact you by email, post, or telephone, to ask you for feedback and comments on our services.
Interact with you on social media platforms (see below).
To notify you by email of our products, promotions, competitions and special offers that may be of interest to you, unless you ask us not to.
If you stop using our Site, we may continue to use and disclose your personal information in accordance with this Privacy Policy and as permitted by law.
If you wish for us to remove you from our email mailing list or registration database, and stop contacting you with information in connection with the Site, or our Products and services, please send us an email using the contact details in the contact us section of our Site, including your full name and the email address used when accessing or ordering from our Site.
SOCIAL MEDIA PLATFORMS
Information we have access to through social media platforms will depend on your personal settings. We will have access to all public information on these platforms. We may also be able to access information that others share about you (as they control how that is shared).
We only collect data from your social pages when we interact with you through social media platforms in accordance with each site's rules but we are not responsible for how the social site owners collect and handle your data. We are not responsible for what third parties post on our social media accounts.
If you 'Like' our Facebook Page or post on our Facebook Wall, we can interact with you and send you things via these platforms.
If at any time you want us to stop interacting with you in this way, please Contact us.
COOKIES
A cookie may be used in the processing of your personal data. A cookie is a text file stored on your computer by our Site.
A copy of this text file is sent by your computer to our Site whenever you visit our Site.
We use cookies to identify you, to personalise your experience and to store items in your shopping bag. We may also collect the following information during your visit to our Site:
The fully qualified domain name from which you accessed our Site, or alternatively, your IP address;
The date and time you accessed each page on our Site;
The URL of any webpage from which you accessed our Site (the referrer); and
The web browser that you are using and the pages you accessed.
We use this information to improve our Site and so that we can tell which pages are the most popular and where shoppers spend most of their time. Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our Site may be affected and you may be unable to purchase Products from our Site.
LINKS TO OTHER SITES
We may from time to time make available through our Site links to other sites and certain services provided by third parties. To gain access to the third party services, you must register with these third parties and deal with them direct. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We have no responsibility for these websites and provide these links solely for the convenience and information of our visitors.